Overview

Homepage
About us
Overview

About us

Overview Our team Partners FAQ Affiliations

ActiveGroup products were developed with one focus in mind—give clients the ability to Be Anywhere, Research Everywhere™. Connect, extend, express and collaborate in your qualitative research like never before with advanced video streaming from traditional and non-traditional research locations, full a/v online focus groups and in-depth interviews, next-generation bulletin boards, and interactive chat-based groups.

In today’s global marketplace market researchers must be able to gather instant feedback, conduct research in far-flung markets, and help develop their company’s innovative products and messages. But the challenge is how can a market researcher Be Anywhere, Research Everywhere™? This is where the “new” ActiveGroup comes in. Whether it’s the need to stream a focus group from any of our more than 1200 permanently installed, facility-partnered focus group rooms in more than 45 countries, conduct an online webcam based focus group and/or create and run a community/bulletin board or chat group, ActiveGroup’s online market research tools make it easy. Call or email us and find out why more than 1000 companies and research agencies worldwide rely on ActiveGroup as their one-stop for all their online market research needs.

process overview

As a pioneer in the use of web streaming for remote focus groups, ActiveGroup developed and continues to develop the easiest-to-use, most powerful solutions for the market research industry all covered by ActiveGroup’s renowned customer service and global operations.

Easiest to use
ActiveGroup makes it extremely easy for researchers and their colleagues to engage in their projects remotely. Our tools are built around researchers, not just technology.
Most cost-effective
ActiveGroup has proven to be the most cost effective and flexible solution provider in the market. Flexibility can be expanded even farther through special pricing plans.
Simplest to administer
ActiveGroup offers top-tier customer support from project set up through completion. Simply contact the technical or sales support teams and they will guide you through the process.
Leader in Security
ActiveGroup uses industry-standard SSL and 3DES encryption to ensure that confidential meeting information remains private. Security is built-in and no configuration is required by users or administrators.

About ActiveGroup: Overview; FAQ; Partners; Affilations

AG Products: Connections AG; Extensions VG; Expressions BB; Collaborations CG

Live Support: Live Chat; Book Event; Email Us

ActiveGroup Ventures, Inc.

3720 Da Vinci Court

Suite 125

Norcross, GA 30092

+1 877-569-8666 (US Support)

+1 800-793-3126 (US Sales)

+44 (0) 808 120 2360 (International)

ActiveGroup Ventures, Inc., a division of

Welcome to ActiveGroup. Using the ActiveGroup web site, booking an event or logging into an event tells us you have read and agreed to these Terms of Service. Please read them carefully. This Terms of Service is a binding contract regarding your use of the ActiveGroup event. If you do not agree with any of these terms, please exit from your event.

1. There are a wide variety of factors that can affect an Internet session and ActiveGroup has gone to great lengths to minimize any disruption of your event broadcast. However, ActiveGroup has no control of a variety of end user items and we can not accept responsibility for those. ActiveGroup considers an event successful when the broadcast can be seen in the ActiveGroup command center or by other viewers in other locations. If you as an individual can not view the event it does not relieve you of your obligation to render payment for ActiveGroup services.

2. ActiveGroup sends out a confirmation email to the primary contact once the event is booked and sends out a 48 hour reminder notice as well. It is the responsibility of this user to forward the information to you. Contained in that email is a link that allows you to test your computer beforehand to insure a successful event. Free ActiveGroup technical support is provided for you if the test is unsuccessful and by testing your computer well before the event most problems can be diagnosed by ActiveGroup. However even though ActiveGroup can oftentimes diagnose issues it is your responsibility to remedy your hardware, software or connectivity issues.

3. ActiveGroup has no control over the hardware you are viewing from. Although we will help you install any required software to view your event, the failure to have the software installed based on your computers administrators rights, configuration or other issues are beyond ActiveGroupӳ control.

4. ActiveGroup has no control over the speed of your internet connection or the network you are viewing from. If your computer can not sustain an acceptable level of connectivity, due to company policies, computer rights, firewalls or other servers this is an issue that you must resolve although ActiveGroup can offer advice.

5. In addition, ActiveGroup is not responsible for the following items:

Ensuring that the ActiveGroup facility has an Internet connection behind the mirror for clients;
Providing you with a computer to use at a facility or any other location;
Forwarding the confirmation email to individual viewers;
Putting ActiveNotes clips in electronic documents;
Sending the CD to someone other than who is listed on the confirmation email;
Helping a user obtain internet access.

Privacy Statement
Updated 11/30/11

Information Collection

In order to schedule and access some AGV services, we may require personal information including your name, e-mail address, mailing address and phone number. This information may be provided by you directly or another designated by you to schedule or complete a service. Information we obtain during this login process is treated differently than personal information we obtain via other means as noted below. As you navigate through this site, certain anonymous information can be passively collected (that is, gathered without your actively providing the information) using various technologies, such as cookies, Internet tags or web beacons, and navigational data collection (log files, server logs, clickstream). Your internet browser automatically transmits to this site some of this anonymous information, such as the URL of the web site you just came from and the Internet Protocol (IP) address and the browser version your computer is currently using; the date and time you access the site and the pages that you access while at the site. This information is used to help improve the site, analyze trends and administer the site. This site may also collect anonymous information from your computer through cookies and internet tags or web beacons. You may set your browser to notify you when a cookie is sent or to refuse cookies altogether. When you receive newsletters or promotional e-mail from AGV, we may use web beacons, customized links or similar technologies to determine whether the e-mail has been opened and which links you click in order to provide you more focused e-mail communications or other information.

We may also supplement the information we collect with information obtained from other companies. For example, we may use services from other companies that enable us to associate your activity while on our website with your IP address in order to improve our site and services.

If you choose to use our referral service to refer a page to a friend or colleague, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. ActiveGroup, Inc. stores this information for the sole purpose of sending this one-time email.

Cookies and Tracking Technology

A cookie is a small data file that certain Web sites write to your hard drive when you visit them. Cookies cannot be used to run programs or deliver viruses to your computer. A cookie file can contain information such as a user ID that the site uses to track the pages you've visited, but the only personal information a cookie can contain is information you supply yourself. A cookie can't read data off your hard disk or read cookie files created by other sites. Cookies save you time, for example, if you personalize a web page, or navigate within a Site, a cookie recalls your specific information on subsequent visits. AGV's website also uses cookies to track user traffic patterns. We do this in order to determine the usefulness of our website information to our users and to see how effective our navigational structure is in helping users reach that information. You may accept or decline cookies. Most web browsers automatically accept cookies, however you can modify your browser setting to decline cookies. In addition to cookies, our site uses a variety of technical methods for tracking purposes, including web beacons. Web beacons are small pieces of data that are embedded in images on the pages of web sites. AGV's also uses these technical methods to analyze the traffic patterns on our web site, such as the frequency with which our users visit various parts of our web site. Our cookies are not tied to personally identifiable information.

Some of our business partners (tracking utility company) use cookies on our site. We have no access to or control over these cookies.

How We Use Information Collected

AGV uses personally identifiable information for several general purposes: to fulfill your requests for certain products and services, to keep you up to date on the latest product announcements, software updates, or other transactional emails.

AGV also collects and uses personal information provided to us during service scheduling or by other means including third party providers to deliver important information on our services and complete transactions you request. These uses may also include making our site or services easier to use by eliminating the need to repeatedly enter the same information; conducting research and analysis to improve our products, services and technologies; and displaying information that is customized to your preferences.

We also use your personal information to communicate directly with you. We may send important communications such as service and security announcements, product improvements and technical service issues. We may also occasionally send you product surveys where your response is optional.

All personal information collected by AGV, information collected during login and otherwise, is stored in a secure manner (see Data Security below) at our U.S. headquarters in Norcross, GA. By using an AGV site or service, you acknowledge that your information may be stored outside of your country.

Communications From The Site

You can expect to receive event confirmation emails form AGV and other transactional emails related to your events. We will also respond to you via email should you contact us. In general, you can not unsubscribe from these types of service or transactional emails. We do not currently send out promotional emails or newsletters.

Testimonials

We receive permission to post testimonials that display personally identifiable information prior to posting.

Information Sharing and Disclosure

AGV will not transfer your personal information to third parties except as described in this privacy policy. For example, we may transfer your personal information if required to do so by law or in the good faith belief that such action is necessary to: a. conform to the edicts of law or comply with legal process served on AGV or the site; b. protect and defend the rights or property of AGV, or c. act in urgent circumstances to protect the personal safety of AGV's employees, users of AGV's products or service, or members of the public. If you choose to provide us with your personal information, we may transfer that information within AGV or to AGV's third party service providers with your permission. Upon receiving your permission, we may transfer your information across borders and from your country or jurisdiction to other countries or jurisdictions around the world. In addition, AGV may send your personal information to other companies or people under any of the following circumstances: when we have your consent to share the information; we need to share your information to provide the product or service you have requested; or we need to send the information to companies who work on behalf of AGV to provide a product or service to you (we will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose).

We occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings or for research purposes. Those companies will be permitted to obtain only the personal information they need to deliver the service. They are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose.

Your Ability to Review and Delete Information

You can always ask to review any personal information that we have collected from you, have us update, correct or delete this information and/or instruct us not to use this information and/or instruct us not to use this information in the future. If you wish to exercise this right, simply contact us at privacy@activegroup.net. We will respond to your request for access within 30 days of receipt of the request. In addition, Facility Partners may edit their profile on the Facility Extranet by establishing a log in and password with AGV.

Data Security

Your personal information is protected for your privacy and security. AGV safeguards the security and confidentiality of the data you send us with physical, technical, and managerial procedures. Please be aware that, despite out best efforts, no security measures are perfect or impenetrable. While we strive to protect your personal information, we cannot ensure the security of the information you transmit to us, and so we urge you to take every precaution to protect your personal data when you are on the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser. Our website may contain links to websites operated by other companies. Some of these third-party sites may be co-branded with an AGV logo, even though they are not operated or maintained by AGV. Although we choose our business partners carefully, AGV is not responsible for the privacy practices of web sites operated by third parties that are linked to our site. Once you have left our website, you should check the applicable privacy policy of the third party website to determine how they will handle any information they collect from you.

AGV is committed to protecting the security of your personal information. Security technologies and procedures are employed to help protect your personal information from unauthorized access, use, or disclosure. Personal information is stored on computer servers with limited access, located in secured facilities. When we transmit highly confidential information over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

If a password is provided to help protect your projects and personal information, it is your responsibility to keep your password confidential.

Changes to this Privacy Policy

AGV will amend this policy from time to time. If we make any substantial changes in the way we use your personal information we will make that information available by posting a notice on this site. We suggest you periodically review this statement to be informed of how AGV is protecting your information.

Contact Information

AGV welcomes your comments regarding this privacy statement. If you believe that AGV has not adhered to this privacy statement, please contact us electronically or via postal mail at the address provided below, and we will use commercially reasonable efforts to promptly determine and remedy the problem. ActiveGroup Ventures, Inc. 3720 DaVinci Ct., Suite 125 Norcross, GA 30092 privacy@activegroup.net

ActiveGroup - be anywhere, research everywhere

Overview

Easiest to use

Most cost-effective

Simplest to administer

Leader in Security